service ticket
Your service tickets
become rows in a Google Sheet.
Upload or forward a service ticket by email and its extracted data is added as a new row to a Google Sheet, within seconds. Drop one below and we will determine the column names and create the sheet.
Drop a service ticket here
PDF, photo, scan, Word or PowerPoint — up to 50 pages
No account. No card. Your first sheet is free.
What your sheet will look like
| A | B | C | D | E | F | |
|---|---|---|---|---|---|---|
| 1 | Ticket number | Service date | Customer | Equipment | Time on site | Follow up required |
| 2 | ST-9921 | 07/14/2026 | Halden Foods | Walk-in cooler #2 | 2.5 | FALSE |
| 3 | ST-9922 | 07/14/2026 | Northstar LLC | Dock leveler 4 | 4.0 | TRUE |
| 4 | ST-9930 | 07/15/2026 | Bridgeport Mfg | Compressor CT-11 | 6.5 | TRUE |
| 5 | ST-9941 | 07/17/2026 | Cascade Supply Co. | Forklift 22 | 1.0 | FALSE |
Four service tickets, four rows. Yours starts at row 2.
The columns
These are the columns we usually find on a service ticket. You can rename them, drop the ones you do not track, and add your own before the sheet is created. Anything you add to the right of our columns stays untouched — including formulas.
- Ticket numberstring
- Service datedate
- Customerstring
- Equipmentstring
- Problem reportedstring
- Resolutionstring
- Time on sitenumber
- Follow up requiredboolean
Questions people ask
- Can I see which customers keep calling about the same machine?
- The equipment column is what makes that countable. Repeat calls on one asset are the argument for replacing it, and they are invisible until the tickets are in a single sheet.
- Does the follow-up flag do anything on its own?
- It is a column, not an alert — the sheet does not chase anybody. What it gives you is a one-filter list of open loops, which is more than a stack of carbon copies does.
- I work in Excel. Can I get the data out of Google Sheets?
- Yes, and it is Google's feature rather than ours: Google Sheets will download any sheet as .xlsx or .csv from its own File menu, and it opens in Excel from there. What we build and keep filling is the Google Sheet itself — we never produce an Excel file, so anything forwarded later adds a row to the sheet and not to a copy you have already taken off it.
- What if one scan holds several service tickets?
- Each one becomes its own row. We tell you how many we found before the sheet is created, and you can correct it in one click if we got it wrong.
- Do photos from a phone work?
- Usually, yes — including stamped, stapled and hand-annotated copies. If a photo of a service ticket is too blurry to read we say so rather than inventing a row.
- Who can see my Google Sheet?
- Only people you give the link to. The link is unguessable, anyone holding it can edit the sheet, and we never share it with anyone else.
- Do you keep my service tickets?
- No. We keep the extracted row, not the document. The file is discarded once your sheet is built.
- How does forwarding work?
- Your sheet gets its own address at in.tosheet.ai. Forward a document there — from your own mailbox, or straight from whoever sends them to you — and ToSheet.ai adds its row within seconds. You never have to open this site again.